Postage and Packaging

What do we charge for Postage and packing?
Calculating shipping costs is very difficult until we have your final order. Shipping costs will depend on: your location, the value of your final order, the dimentional size or weight of the final parcel, etc. We always use the most cost effective method available to us to ship your parcel to you. If you would like to know the exact cost of shipping before you order, please email us with the list of items you will be ordering.

For orders with a basket value exceeding £200 Westcountry Watersports will not charge for postage and packing Mainland UK Only

For Orders with a basket value of less than £199, postage and packing will be charged at cost.
Royal Mail Recorded 1st Class Signed For from £2.00 to £8.00 for most small items up to 2.5kg

Delivery Via ANC Carrier £12.00 for larger items over 2.5kg (Three to Five Working Days) or Next Working day £15 Please specify if next day service is required


For Orders Outside of the Mainland UK we will e-mail you with a quotation of Carriage Costs.

How will it be delivered?


All items delivered to a UK address will be dispatched using either the Royal Mail Recorded Delivery Signed For service (up to 5 working days) or ANC Carriers (Three to Five Working Days) or (next working day delivery) All deliveries must be signed for

How long will it take to arrive?


For deliveries to a mainland UK address, dispatch time is generally one working day. So, if you are ordering an item, you can expect to receive the item at your door within 5 working days of placing your order.

We endeavour to keep all items available in stock, but occasionally due to excessive demand or poor supply, items may not be available immediately. We will e-mail you with a predicted delivery date and confirm this once the item is back in stock.

Return of item


We accept the return of all other items only if they are unopened and in their original condition. If you return goods, as detailed, within 14 days, we will issue a full refund for the price you paid for the item.

Defective items


You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

Delivery charges and other services


If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, for example giftwrapping.

To return an item


To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address below:

Westcountry Watersports
63 Fairmantle St
Truro
Cornwall
TR1 2EG

For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.

Please note: We will send you an e-mail to let you know when we have processed your return.

Cancelling an item


Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVDs, and neoprene products where the item has been unsealed.

To cancel this contract, please fill out on the reverse of the delivery slip that accompanies your items, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is:

Westcountry Watersports, 63 Fairmantle St, Truro, Cornwall, TR1 2EG

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.